In accordance with paragraph 4 of Art. Art. 26.1. Law of the Russian Federation No. 2300-I "On Protection of Consumer Rights", the buyer has the right to refuse the ordered Goods at any time before the execution of the order (transfer of the order to the TC).
If, for any reason, your paid order (in whole or in part) was canceled, the money will be returned within 14 working days, provided that the order has not yet been shipped. When paying with a bank card, the money is returned to the bank card with which the payment was made. To return, you must provide the manager of the online store with the following details: Order number; FULL NAME.
According to the decree of the Government of the Russian Federation of January 19, 1998 N55, perfumes and cosmetics of proper quality cannot be returned or exchanged (as amended by the Decree of the Government of the Russian Federation of 20.10.1998 N1222).
Return of goods of inadequate quality
If you find a factory defect in the product, we are ready to exchange this product or refund for it.
To do this, you need to contact the managers of the online store by phone
+ 7-962-258-40-40 or send a written request to the email address: firstname.lastname@example.org
We will contact you within three days. When exchanging, you will need to present the product itself, which we exchange for a quality product, a receipt and accompanying documents for the order.
Cosmetic products of inadequate quality (in the presence of a defect) are subject to return or exchange for goods of a similar brand at the expense of the seller.
The buyer compensates the seller for the necessary transport costs incurred in connection with the organization of the exchange or return of the goods, as well as the cost of the goods if the declared defect in the goods was not found.
Please open the order immediately after receiving it in the presence of the courier. In case of damage to the goods, file a claim with the courier, who, in your presence, will draw up an Act on the discovery of shortage or damage to the goods.